Kualitas Pelayanan dan Motivasi terhadap Tingkat Kepercayaan Masyarakat pada Dinas Koperasi, UKM dan Perdagangan di Kabupaten Badung

I Dewa Nyoman Usadha; Ni Luh Gede Nia Kurniati

doi:10.55681/economina.v3i9.1485

Authors

I Dewa Nyoman Usadha Universitas Mahendradatta
Ni Luh Gede Nia Kurniati Universitas Mahendradatta

DOI:

https://doi.org/10.55681/economina.v3i9.1485

Keywords:

Motivation, Service, Trust

Abstract

This study aims to determine the quality of service and public motivation and trust in the cooperative, MSME and trade office in Badung district. This study is a quantitative study with a sample of 100 respondents using the Accidental Sampling technique.

This study examines three variables, namely (X1) service quality, (X2) motivation as an indepent variable and (Y) public trust as a dependent variable. The instruments used in this study are validity test, reality test, classical assumption test, multiple linear regression. The results of the t" calculation show that the Service is 7,128 and and Motivation (X2) is 7,616. has a positive effect on public trust in the SME Cooperative and Trade Office in Badung Regency. In the "F" test where F is calculated > F table (201.301 > 3.09, there is a positive influence of Service and Motivation simultaneously on trust. Based on the summary model table, an R value of 0.898 was obtained. This shows that the correlation between the service variable and public trust has a very strong degree of relationship.

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